How do I fix errors in the collected data.
There are a number of ways to do this and a tutorial has been created to answer this question. You can find it here.
How do I get an easy to read version of my survey in a PDF?
In the template management screen click on the blue downward pointing arrow next to the survey you want. Select PDF, then select the language that you want. Click download.
Do I need to convert my spreadsheet template to XML before loading it onto the Smap server?
No you can load an XLS or XLSX survey directly into Smap. The spreadsheet name can now also have spaces in it.
I added a new project but when I select “projects” in template management it does not appear in the list?
Users that create a new project are not automatically given access to that project. After you have created your project click on your name and the names of other people who need access and add the new project.
Update: If you create a new project you will be automatically added as a user of that project.
I can’t see results from submissions in the database
There are a number of possible reasons for this and you can usually find the answer on the monitoring page. This hint covers a particular instance of this problem and describes how to access the monitoring page and resolve the issue when it is caused by a question type being changed after data collection is started.
The server is not responding when I try to look at results or go to administration!
If you have a working network connection then the most common cause of this problem is after a new release has updated the application on the server. Your browser will have stored Smap web pages in its cache and it is possible that these old cached pages are no longer compatible with the new server. application Try pressing “Ctrl – F5” on Windows. “Command – r” on a Mac, this will refresh your browser’s cache. More detailed instructions are available here: http://www.refreshyourcache.com/en/home/
If the above quick refresh fails try clearing your whole cache. In Chrome select the “Chrome” menu option and then “Clear Browsing Data”. In Firefox select “History” then “Clear recent history”. Remove cookies, cache and active logins.
Some features on the web server, such as graphs, don’t seem to be working!
Smap is only tested on Chrome and Firefox. If you are using Internet Explorer try with one of these supported browsers.
Arabic text in my survey does not display well and the characters are not connected!
Older versions of Android do not support Arabic well. Survey teams have had good results with Android 4.1 phones both for the display of Arabic text and entry of text.
If you only need to display Arabic but not do text entry then there is a special Arabic version of fieldTask that will work on Android 2.2+. This is available for download from http://dev.smap.com.au This download is no longer available, it worked fine for displaying Arabic but you could not enter Arabic text. The solution is to use Android 4.1+.
When I try to start a survey in fieldTask on my phone, I see a message “Unfortunately, ODK Collect has stopped”.
You should not see this error anymore as the fieldTask implementation of forms processing is isolated from the implementation by odkCollect so you should be able to use both tools side by side.
fieldTask uses software from odk to complete surveys. This software, which is included in fieldTask, has been modified a little. If you have been running odkCollect on your phone Android will have been set to automatically run the odkCollect version of this code causing fieldTask to stop. This can happen in reverse as well, when you try and run a survey from odkCollect it will fail if you have been previously running fieldTask. The easiest fix is to only have either fieldTask or odkCollect on your phone at one time. You can un-install one of them by going to “menu” then “settings” then “Apps”. Alternatively select the survey tool that you are not using from the “Apps” menu. Then select “Clear Defaults”. The next time you start a survey you will be asked which survey tool you want to use.