Amos Doornbos and I gave a 5 minute lightning talk recently at the GeOng 2016 conference in Chambery.  The subject concerned using a Mobile Data Collection tool, such as Smap, as the starting point of a system to manage feedback and complaints.

These slides in google docs contain the content of the talk: https://docs.google.com/presentation/d/1qG_y_4DkZhmeM0B-X-Ibhtqume2jOyjdarOgV5yfdmI/edit?usp=sharing